Suspended Account

There are a variety of reasons your account may be suspended. These reasons include:

  • Non-payment of your monthly or yearly subscription fee.
  • Chargebacks issued against your account.
  • Fraudulent activity.
  • Repeated failure to pay outstanding invoices.
  • Your account is identified as a root account causing service disruption for other customers.

What to do if your account is suspended

If you attempt to log in and you receive an error message indicating your account is suspended, please contact us directly at support@dnsimple.com, or through the contact page and we will help you get your account back in working order.

If your email address is under a domain that is in the suspended account, please use an alternate email address to contact us so we may reply. You should include the email address for your account in the body of your support request.