Contacting DNSimple Support

Get in touch:

Priority support

If you have a Enterprise subscription, you have priority support and a dedicated queue for faster responses.

To send a priority support email, fill out the contact form while logged in to your account.

Get faster, more accurate responses

  • Send requests using the email associated with your account.
  • If you send us an email from an address not associated with your account, mention your account email address in the message.
  • Include the domain name(s) you’re inquiring about.
  • Include the full domain name when inquiring about a certificate.
  • When reporting an error, include the steps you took prior to receiving the error message.

Typical response times

Monday - Friday: You should receive a response within 24 hours - but it’s often sooner.

Response times may be slower on weekends.

Phone support

We do not offer phone support.


If you’d like to chat, say thanks, or share the love, give us a shout @dnsimple on Twitter. We’d love to hear from you.