Contacting DNSimple Support
Get in touch:
If you have a Enterprise subscription, you have priority support and a dedicated queue for faster responses.
To send a priority support email, fill out the contact form while logged in to your account.
Get faster, more accurate responses
- Send requests using the email associated with your account.
- If you send us an email from an address not associated with your account, mention your account email address in the message.
- Include the domain name(s) you’re inquiring about.
- Include the full domain name when inquiring about a certificate.
- When reporting an error, include the steps you took prior to receiving the error message.
Typical response times
Monday - Friday: You should receive a response within 24 hours - but it’s often sooner.
Response times may be slower on weekends.
We do not offer phone support.
If you’d like to chat, say thanks, or share the love, give us a shout @dnsimple on Twitter. We’d love to hear from you.