Email Forwarding

Table of Contents


Email forwarding can be enabled on a domain-by-domain basis. The cost is $2 per month per domain. The number of messages per month is based on your subscription type:

  • Personal plans: up to 1,000 messages forwarded per month per domain.
  • Professional plans: up to 10,000 messages forwarded per month per domain.
  • Business plans: unlimited number of messages forwarded per month per domain.

For reseller plans, please contact us for information about your limits.

For any plan that is not covered above, the limit is 1,000 messages per month.

In addition to message limits, there is also a limit to the number of individual email forwards any particular domain may have, as follows:

  • Personal plans: up to 10 email forwards per domain.
  • Professional plans: up to 25 email forwards per domain.
  • Business plans: up to 100 email forwards per domain.

If you need additional email forwards per domain, please contact us to discuss your needs.

Enabling email forwarding

To enable email forwarding visit a domain’s manage page and click on the Email forwarding menu on the sidebar.

Email forwarding

Create an email forward to enable the service.

When you enable email forwarding we will automatically add the various DNS records needed to support forwarding.

Creating an email forward

To create an email forward you need to specify the From and To fields.

Email forwarding creation

The From field is used to match an email address to forward from. Enter either a specific name (such as support) without the domain.

In the To field enter the email address you would like as the recipient of the email. You can use a Gmail address or any other email address.

Catch-all emails

To create a catch-all address follow the instructions to create an email and enter the following wildcard expression in the From field:

(.*)

The expression represents is a period followed by an asterisk. The parenthesis are required.

When you use email forwarding on a domain you cannot use any other email service providers (such as Google Apps).

Deleting an email forward

To remove an email forward from your domain, locate the email forwarding configuration that you wish to delete under the Current Email Forwards section, and click on Delete. The Email forwarding will be deleted immediately and you will no longer receive emails through this configuration.

Email forwarding creation

Internationalized Domain Names (IDN) support

At this point in time, our email forwarding provider doesn’t support International Domain Names (or domains with non-standard characters). Therefore, it’s not possible to use as destination an email address with an IDN domain, nor configure email forwards for an IDN domain.