Forgot Password

Get a reset password link via email

If you’ve forgotten your password, you’ll need a password reset link to regain access to your account.

Go to the login screen, and click Forgot Password.

On the next screen, enter the email address you used to sign up.

Password reset link email

If a user with that email address exists, an email from support@dnsimple.com with a password reset link will be sent to that address.

If you have not received an email with a password reset link, make sure to check your Spam folder. If you have received the email, but the link isn’t working, please contact support.

Enter a new password

On the password reset page, enter a new password. The new password will be recorded, and you’ll be logged in.

Troubleshooting

If you requested a password reset but have not received the email, follow these steps:

• Verify your email: Double-check that you entered the correct email address associated with your DNSimple account.
• Alternative sign-in methods: If your account is set up with Google or Okta single sign-on, use the corresponding method to log in instead of requesting a password reset.
• Check your Spam folder: Check if the password reset email was filtered into the Spam or Junk folder.
• Account status: If your domain or account is inactive, you might not receive reset emails. In this case, reach out to our support team for assistance.

Have more questions?

If you have additional questions or need assistance resetting your password, just contact support, and we’ll be happy to help.