Search... ⌘ K
Get Started Contact Sales

Forgot Password

Table of Contents

Reset your password when you cannot sign in with your current credentials. Use the email address tied to your DNSimple user email.

Note

Use your user email (the address you use to sign in). A notification email cannot be used to reset your password.

Note

If DNSimple shows a Password reset required page when you sign in, use this same flow. That happens when MFA is not enabled and a periodic password change is due. See Account Security.

  1. Go to the login page, and click .

    screenshot of forgot password link

  2. Enter the user email address you use to sign in to DNSimple.

    Enter Your Email

Password reset email

If a user with that email address exists, DNSimple sends a password reset email from support@dnsimple.com.

If you do not receive the email, check your spam folder. If you received the email but the link does not work, contact support.

Enter a new password

To set a new password
  1. Open the password reset link from the email.
  2. Enter a new password and confirm it. DNSimple saves the new password and signs you in.

If multi-factor authentication is enabled on your user, you will still need to complete the second verification step after resetting your password. If you cannot complete MFA, see recovery code.

Troubleshooting

If you requested a password reset but did not receive the email:

  • Verify your email: Confirm you entered the correct user email for your DNSimple account.
  • Alternative sign-in methods: If you use Google, Okta, or Microsoft Entra SSO, sign in with that provider instead of resetting your password.
  • Check your spam folder: The reset email may have been filtered.
  • Still not receiving the email: Contact support for help.

Have more questions?

If you have questions about resetting your password, contact support, and we will be happy to help.