Account Invoice History
Table of Contents
Account owners can view an account’s payment history and manually retry failed invoices in DNSimple.
Viewing account invoice history
To view an account’s invoice history
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On the dashboard, choose the account you want to see the invoice history for.
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Click Account at the top right, then click the Billings and plans tab on the left side.
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Scroll down to the section and click on . You can also view your last invoice directly by clicking View in the Last Invoice section.
Payment states
Your invoices may be in certain states depending on different circumstances:
open
An invoice in an open state is being prepared and isn’t ready for collection yet. It’s unlikely that you’ll see open invoices, as they only remain in this state for short periods of time.
collected
An invoice in the collected state indicates it has been paid.
failed
When you make a purchase, like a domain registration or an SSL certificate, and we’re unable to collect the payment, we’ll notify the account owner via email. The invoice will be marked as failed.
While the invoice is in this state, you won’t be able to make other purchases. You can retry the payment yourself, and our systems will also try to collect it every few hours.
dunned
Depending on your plan, your subscription will renew every month or every year. When that happens, we attempt to collect the payment. If it fails, the invoice will be marked as dunned.
A dunned invoice will automatically be retried once per week for three weeks. You can manually retry the payment any time. We’ll notify you via email on every attempt.
If we’re unable to collect the payment after three weeks, your account will be canceled. All domains within the account will stop resolving immediately.
refunded
The payment for this invoice was collected and then returned. When this happens, we mark the corresponding invoice as refunded.
canceled
An invoice in the canceled state means you no longer have to pay it.
Retrying failed payments
While our system occasionally retries failed invoices automatically, you may want to manually retry your own invoices.
To retry a failed invoice
- Access your account’s invoice history.
- Locate failed invoices in your history, highlighted in red.
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Click the retry button on your failed invoice.
Have more questions?
You can contact our support team any time with questions about your account invoice history — we’re here to help.