Account Invoice History

Table of Contents


You can view your payment history and manually retry failed invoices in DNSimple.

View account invoice history

To view an account’s invoice history
  1. On the top right menu, choose the account you want to see the invoice history for.

    Account settings link

  2. Scroll down to the section and click on . You can also view your last invoice directly by clicking on the last invoice section.

    Invoice History Link

Payment states

Your invoices may be in certain states depending on different circumstances:

open

An invoice in an open state is being prepared by our systems and is not ready for collection yet. It’s unlikely that you’ll see open invoices, as they only remain in this state for short periods of time.

collected

When an invoice has been paid for, it’ll be in the collected state.

failed

When you make a purchase, like a domain registration or an SSL certificate, and we’re unable to collect the payment, we’ll notify you via email. The invoice will be marked as failed.

While the invoice is in this state, you won’t be able to make other purchases. You can retry the payment yourself, and our systems will also try to collect it every few hours.

dunned

Depending on your plan, your subscription will renew every month or every year. When that happens, we attempt to collect the payment. If it fails, the invoice will be marked as dunned.

A dunned invoice will be retried every day. We’ll notify you via email on every attempt.

If we’re unable to collect the payment after a certain period of time, your account will be cancelled. All the domains within the account will stop resolving immediately.

needs_review

Sometimes an error occurs while collecting a payment, and our system is not able to verify whether the invoice has been paid or not. If this happens, the invoice will be flagged for manual review, putting it in the needs_review state. A member of the DNSimple team will manually verify whether the payment was collected or not.

If you have an invoice in this state for more than a day, please contact us so we can sort it out for you.

refunded

The payment for this invoice was collected, and then money was returned to you for some reason. When this happens, we mark the corresponding invoice as refunded.

cancelled

An invoice in the cancelled state means you no longer have to pay it.

Retry failed payments

While our system occasionally retries failed invoices automatically, you may want to manually retry your own invoices. The steps are as follows:

To retry a failed invoice
  1. Access your account’s invoice history.
  2. Locate failed invoices in your history. They’re highlighted in red.
  3. Click the retry button on your failed invoice.

    Retry Button

It’s possible the retry won’t succeed, or the invoice will enter a “needs review” state. If you have repeated trouble retrying an invoice, or have an invoice enter the “needs review” state, please contact us with details about the issue.