Changing Subscription Plan
Table of Contents
- Upgrading your plan
- Downgrading your plan
- Changing your subscription plan
- Incompatible features
- Have more questions?
Change your DNSimple subscription when you need features from a different plan. Compare options and estimate costs on the pricing page.
For how proration appears on invoices, see Understanding Your DNSimple Invoice.
Note
DNSimple does not offer refunds for plan changes. If you upgrade your plan, you will receive a proration credit for the time remaining on your previous plan. If you downgrade, the new plan takes effect and is billed at your next renewal.
Upgrading your plan
If you upgrade before your monthly renewal, the changes take effect and are billed immediately.
You receive a prorated discount for unused time on your current subscription plan. This credit does not include extra items like email forwards or active zones, because these are pay-per-use features. These will be billed again as part of the plan change.
Downgrading your plan
If you downgrade, your current plan will remain active until the end of the billing cycle. The new plan will take effect and be billed at your next renewal.
Because the downgrade does not take effect immediately, there is no proration credit.
You can cancel a pending downgrade from the tab in your account settings:
Changing your subscription plan
To change your subscription plan
- Select the relevant account from the account switcher at the top-right corner of the screen, then click the gear icon next to the account name to open .
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Click the link under your plan section.
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Review the features for each plan. Click on the plan that best suits your needs.
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Review the charges that will be made on your account. To complete the plan change, click .
- When the change is complete, you will receive the corresponding invoice.
Incompatible features
When downgrading, you may not be able to keep some features from your current plan. Common issues include removing scoped access tokens, removing URL records for HTTPS redirects, and removing seats.
To check incompatible features before downgrading
- Log in to DNSimple.
- Choose the relevant account and open .
- Click , then .
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On your personalized pricing page, click .
The breakdown lists incompatible features with details for each one:
DNSimple also alerts you to incompatibility issues when you start a plan change:
Have more questions?
If you have questions about changing your subscription plan, proration credits, or incompatible features, contact support, and we will be happy to help.