Changing Subscription Plan
Table of Contents
- Upgrading your plan
- Downgrading your plan
- Changing to or from Solo Pro
- Changing your subscription plan
- Incompatible features
- Have more questions?
Change your DNSimple subscription when you need features from a different plan. Compare options and estimate costs on the pricing page.
Changing your plan also sets the DNS query allowance and rate on your subscription. Each plan includes a monthly allowance of queries per zone at no charge: 50,000 queries on Solo, 250,000 on Solo Pro, and 500,000 on Teams.
For how proration appears on invoices, see Understanding Your DNSimple Invoice.
Note
DNSimple does not offer refunds for plan changes. If you upgrade your plan, you will receive a proration credit for the time remaining on your previous plan. If you downgrade, the new plan takes effect and is billed at your next renewal.
Upgrading your plan
If you upgrade before your monthly renewal, the changes take effect and are billed immediately.
You receive a prorated credit for unused time on your current plan. See Proration for what the credit covers.
Downgrading your plan
If you downgrade, your current plan will remain active until the end of the billing cycle. The new plan will take effect and be billed at your next renewal.
Because the downgrade does not take effect immediately, there is no proration credit.
You can cancel a pending downgrade from the tab in your account settings:
Changing to or from Solo Pro
Solo Pro is billed monthly only. If you move to Solo Pro from a plan that is billed yearly, your subscription changes to monthly billing.
Solo Pro allows one user. Before you move from Teams to Solo Pro, remove the other members and pending invitations from your account, and decrease your seats to one. Also remove any single sign-on connections and any separate billing email. The incompatible features check lists each item that blocks the change. To invite a second person to a Solo Pro account, change to the Teams plan.
Changing your subscription plan
To change your subscription plan
- Select the relevant account from the account switcher at the top-right corner of the screen, then click the gear icon next to the account name to open .
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Click the link under your plan section.
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Review the features for each plan. Click on the plan that best suits your needs.
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Review the charges that will be made on your account. To complete the plan change, click .
- When the change is complete, you will receive the corresponding invoice.
Incompatible features
When downgrading, you may not be able to keep some features from your current plan. Common issues include removing scoped access tokens, removing URL records for HTTPS redirects, and removing seats.
A downgrade can also leave zones above the record limit of the new plan. Those zones keep resolving, but you cannot add records to them until they are below the limit. When you choose the new plan, DNSimple lists the affected zones and how far above the limit each one is.
To check incompatible features before downgrading
- Log in to DNSimple.
- Choose the relevant account and open .
- Click , then .
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On your personalized pricing page, click .
The breakdown lists incompatible features with details for each one:
DNSimple also alerts you to incompatibility issues when you start a plan change:
Have more questions?
If you have questions about changing your subscription plan, proration credits, or incompatible features, contact support, and we will be happy to help.