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Subscription Renewals

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DNSimple subscriptions renew each month. The renewal payment is charged to the card on file or, if you have credit, deducted from your account credit balance.

For Solo, Solo Pro, and Teams plans, the amount charged depends on:

  • The base price of your subscription (Solo Pro and Teams only; Solo has no base subscription fee)
  • The number of extra seats (Teams only)
  • The number of domains in your account with active zones
  • The query volume of your zones above their included allowance
  • The records above each zone’s record limit, on Solo Pro and Teams
  • The number of email forwards configured

Enterprise and Reseller clients have custom contracts based on their individual needs.

You can view your next renewal date and estimated balance on the Billing and plans page.

What happens when my subscription is renewed?

You will receive an invoice when the renewal is successfully processed, and your subscription will be extended for the duration of your plan billing cycle. You can view your billing cycle dates on your invoice. For help reading your invoice, see Understanding Your DNSimple Invoice.

What happens if a renewal payment fails?

If your renewal payment fails, you will receive a dunned invoice, along with an email that details the failure and steps you can take to fix the issue.

Your account will not be deactivated right away, and your domains will continue to resolve.

From the date of the first failed payment attempt, you have 21 days to fix the issue and finalize the payment.

DNSimple retries the payment during this period, and each failure email gives the date of the next attempt. Payment status updates go to your account notification email. You can also manually retry payments for renewal fees - learn how.

If you know you cannot provide a valid card before your account is deactivated, contact us.

For a step-by-step path through failed invoices, card updates, and reactivation, see Troubleshoot Billing and Payment Failures.

What happens if my account is deactivated?

If payment still fails after 21 days, DNSimple deactivates your account and notifies you by email. All services provided by DNSimple stop, and domains using DNSimple name servers stop resolving. Learn more about what happens if you stop paying for your subscription.

To restore service, reactivate your subscription. Reactivating means subscribing again and choosing a plan, so the plan you were on may no longer be offered.

Have more questions?

If you have additional questions or need any assistance with your subscription renewal, contact support, and we will be happy to help. You can also read more about DNSimple pricing.