Deactivated Account
Last updated
Table of Contents
- Deactivated after failed payment
- Deactivated by DNSimple
- What to do if you cannot log in
- Have more questions?
When a DNSimple account is deactivated, DNSimple services stop for the account, and domains using DNSimple name servers stop resolving. You may also see a deactivated account described as suspended. An account is deactivated either after failed payment or by DNSimple, and what to do depends on which.
Deactivated after failed payment
Most deactivations follow non-payment. When a subscription renewal cannot be collected, DNSimple retries for 21 days, then cancels the subscription and deactivates the account.
You can still log in to an account deactivated this way. Your domains, DNS records, contacts, and account history remain in the account.
To restore service, reactivate your subscription. For the full timeline and what stops working, see What Happens if I Stop Paying for DNSimple?. For failed invoices, card updates, and renewal retries, see Troubleshoot Billing and Payment Failures.
Deactivated by DNSimple
DNSimple may also deactivate an account when billing, security, or policy issues need to be resolved before service can continue.
Common reasons include:
- Chargebacks issued against the account
- Fraudulent activity
- Repeated failure to pay outstanding invoices
- Identification of the account as a root cause of service disruption for other customers
When an account is deactivated this way, you cannot log in to DNSimple at all, including to any other accounts you belong to. The login page shows the message Your account has been deactivated. Please, contact support@dnsimple.com to regain access to your account.
What to do if you cannot log in
Contact us at support@dnsimple.com or through the contact page. We will work with you to restore access when possible.
If your email address is under a domain in the deactivated account and no longer works, contact us from an alternate email address. Include the user email or notification email for the account in your message. We may ask for additional information to verify your identity.
Have more questions?
If you have questions about a deactivated account, contact support, and we will be happy to help.