Users, Accounts, and Members at DNSimple
Table of Contents
A user is a person who signs in to DNSimple. An account is where your subscription, domains, and team settings live. A member is a user who has been invited into an account. Confusion often comes from mixing up user email (for login) and notification email (for account messages from DNSimple). They are not the same.
Users
A user is your personal DNSimple identity. You sign in with your user email and password (and multi-factor authentication, if enabled).
One user can belong to multiple accounts. For example, you might have your own Solo account and also be a member of your company’s Teams account.
To change the address you use to sign in, see Changing Email.
Accounts
An account is a separate workspace in DNSimple. Each account has its own subscription, domains, members (on eligible plans), and settings, including where DNSimple sends notification email for that account.
You choose which account you are working in from the account switcher at the top of the screen.
If you need more than one account under the same user profile, see Multiple Accounts Per User.
Members
A member is a user who has been invited into an account. Members sign in with their own user email and use their own credentials.
On Teams and Enterprise plans, account administrators can invite members and assign seats. Each member can have full or limited access to domains in that account.
To invite or remove members, see Managing Multiple Members on One Account.
User email and notification email
| Address | Purpose | Where to change it |
|---|---|---|
| User email | Sign in to DNSimple | User settings |
| Notification email | DNSimple messages for that account (renewals, payment issues, product notices) | Account notification settings |
Note
If you do not set a notification email, account administrators receive notifications by default.
Common mistake: trying to sign in with the notification email. Sign-in always uses your user email.
On eligible plans, you can also set a separate billing email for invoices. See Billing Settings.
For onboarding a new team, see First Steps Guide to Setting Up Your Team.
Have more questions?
If you have questions about users, accounts, members, or email addresses, contact support, and we’ll be happy to help.