Search... ⌘ K
Get Started Contact Sales

Account Notification Emails

Last updated

Table of Contents

DNSimple sends automated emails about account security, billing, and account activity. The tables below list the account-level emails and which address receives each. Domain, DNS, and certificate notifications are documented in their own categories.

DNSimple routes account email to three kinds of addresses:

  • Your user email: your personal login address. See user email and notification email.
  • Notification recipients: the account notification email, or all account administrators if no notification email is set.
  • Billing recipients: on the Teams plan and higher, the account billing email if one is set. Otherwise billing messages fall back to the notification recipients above.

Security and login emails

Email When DNSimple sends it Sent to
Password reset link You request a password reset. See Forgot Password. Your user email
Password reset required DNSimple requires you to reset your password before logging in again. Your user email
Password changed Your user password is changed. Your user email
Email address change requested A change to your user email is requested. Your current user email
Email verification You sign up, change your user email, or verify a contact email. The address being verified
Login method enabled You can now log in through an identity provider, for example after your identity provider adds you to an account. See What is SSO at DNSimple. Your user email

For more on securing your account, see Account Security and Multi-Factor Authentication.

Account access and membership emails

Email When DNSimple sends it Sent to
Account invitation You are invited to join an account as a member. The invited address
New single sign-on member A member logs in through single sign-on for the first time. Notification recipients
Reauthorization needed The link between the account and its identity provider stopped working, and an administrator needs to reauthorize it. Notification recipients
Account reactivation Reactivation of a deactivated account begins. Notification recipients

API access token emails

DNSimple sends these emails only for scoped account access tokens.

Email When DNSimple sends it Sent to
New scoped access token A scoped access token is added to the account. Notification recipients
Scoped access token updated The permissions of a scoped access token change. Notification recipients
Scoped access token disabled A scoped access token is disabled. Notification recipients
Scoped access token enabled A disabled scoped access token is enabled again. Notification recipients

Billing and subscription emails

These emails go to the account’s billing recipients.

Email When DNSimple sends it
Trial started Your free trial starts.
Trial period ending Your trial period is about to end.
Payment receipt A payment is collected. The subject ends in Paid.
Payment failed DNSimple cannot collect a payment. The subject ends in Failed Payment.
Payment refunded A payment is returned. The subject ends in Refunded.
Dunning notice A subscription renewal payment fails. Sent as the dunning period starts, continues, reaches its final notice, and ends. Renewal invoice emails in this period have a subject ending in Failed Payment - Pending automatic retry, or Failed Payment - Payment authorization required when your bank needs you to approve the payment.
Subscription change reminder A scheduled plan change takes effect in one week.
Subscription change failed DNSimple could not apply a scheduled plan change at renewal.
Plan change payment failed DNSimple could not collect the payment for a plan change you made mid-cycle.
Low wallet funds The digital wallet balance runs low.

For how renewals and failed payments work, see Subscription Renewals and What Happens if I Stop Paying for DNSimple?.

Change these addresses

Have more questions?

If you have any questions about the emails DNSimple sends, contact support, and we will be happy to help.