Troubleshoot Common DNSimple Problems
Last updated
Table of Contents
- I cannot log in
- My website or domain is not loading
- My email is not arriving
- My SSL certificate shows an error
- My domain is missing, expired, or will not transfer
- My payment failed
- For developers and DNS operators
- Have more questions?
Start from what you are seeing. Each section below lists the articles that cover that problem, with the most common cause first. If several of your domains stopped working at the same time, check the DNSimple Status Page before anything else.
I cannot log in
- Troubleshoot Logging In to DNSimple - Start here: reset emails, SSO, rejected MFA codes, a lost authenticator or recovery code, and a user email you no longer control.
- Forgot Password - Reset your password, and what to check when the reset email does not arrive.
- Multi-Factor Authentication - One-time passwords that are rejected, and using your recovery code.
- Deactivated Account - Why an account may be deactivated and how to restore access.
My website or domain is not loading
- Troubleshoot Domain Resolution Issues - Domains that do not resolve, including NXDOMAIN, SERVFAIL, and delegation problems.
- Troubleshoot Record Resolution Issues - The domain resolves, but one record or the root domain does not.
- Troubleshoot DNSimple Name Servers - Confirm the domain is using DNSimple name servers, and check for delays after a change.
- Check DNS Cache - Your change is saved, but you still see the old answer.
- Troubleshoot DNSSEC - SERVFAIL errors caused by mismatched DS records or signatures.
- Troubleshoot Empty Non-Terminal Issues - Unexpected empty answers for names that should return records.
- Troubleshoot URL Redirects - Test a URL redirect that is not sending visitors where you expect.
- Troubleshoot Domain Validation Issues - A suspension page appears because the registrant email was not verified.
My email is not arriving
- Email Forwarding Not Working - Forwarded mail that never arrives, goes to spam, or is delayed.
- Email Forwarding Not Working with Gmail - Problems specific to forwarding into a Gmail inbox.
- Troubleshoot Email Authentication - SPF, DKIM, and DMARC failures, diagnosed from the email headers.
- Troubleshoot Email or Subdomains After Delegation Changes - Mail or a subdomain that stopped working after you changed name servers.
My SSL certificate shows an error
- Troubleshooting SSL Certificate Errors - Browser warnings for expired, uninstalled, or mismatched certificates.
- Troubleshooting SSL Certificate Chain Errors - “Not trusted” errors on a certificate that is valid.
- Troubleshooting Let’s Encrypt Certificate Failures - A Let’s Encrypt certificate that does not issue or renew.
- Troubleshooting SSL Certificate Issuance Delays - A certificate stuck in a pending or submitted state.
- Troubleshooting Email Validation for SSL Certificates - The validation email for a Sectigo certificate never arrives.
My domain is missing, expired, or will not transfer
- I Can’t Find My Domain - A domain that does not appear in your account.
- Troubleshoot Domain Expiration Issues - Failed renewals, auto-renewal that did not run, and domains in redemption.
- Troubleshoot Domain Transfer Issues - Denied transfers, authorization code problems, and approval emails that do not arrive.
- Troubleshoot Domain Validation Issues - Verification emails that do not arrive, and links that expired.
My payment failed
- Troubleshoot Billing and Payment Failures - Update your card, retry the payment, and restore service.
- What Happens if I Stop Paying for My DNSimple Subscription? - What stops working when a subscription payment fails, and what does not.
For developers and DNS operators
- Troubleshoot DNSimple API Errors - Authentication failures, missing permissions, rate limits, and incomplete results.
- Troubleshoot Secondary DNS Zone Transfers - A secondary zone that stops updating, in either direction.
- How to Use dig - Query DNS yourself and read the answer.
Have more questions?
If you cannot find your problem here, contact support and tell us what you are seeing. We’ll be happy to help.