Your DNSimple Account

Table of Contents

• Getting started
• Understanding your account
• Billing and subscriptions
• Account setup and profile
• Team and access
• Identity providers and SSO
• Security
• Reference
• Troubleshooting
• Have more questions?

Your DNSimple account holds your subscription, domains, billing, and team settings. You sign in as a user with your user email. On eligible plans, other people join as members. This page is the starting point for Account documentation.

For a guided first login, see First Steps With Your DNSimple Account. For how users, accounts, and members fit together, see Users, Accounts, and Members at DNSimple.

Getting started

• First Steps With Your DNSimple Account - A short walkthrough of the dashboard and first actions after you create an account.
• Account Creation - Sign up for DNSimple or add another account under your user.
• Account Activation - Choose a plan and activate your subscription.
• DNSimple Plans - Compare Solo, Teams, and Enterprise plans.

Understanding your account

• Users, Accounts, and Members at DNSimple - How users, accounts, and members relate, and user email vs notification email.
• What is SSO at DNSimple - How single sign-on works with identity providers.
• What is Domain Access Control? - Full Access, Limited Access, Domain Manager, and Zone Operator.
• Account Security - Passwords, MFA, and practices that protect your account.
• Activity Tracking - Review account activity in the audit log.

Billing and subscriptions

• Understanding Your Account Balance and Billing Details - How your balance and upcoming charges are calculated.
• Understanding Your DNSimple Invoice - How to read invoice line items and charges.
• Subscription Renewals - Monthly renewal charges and what happens when payment fails.
• What Happens if I Stop Paying for My DNSimple Subscription? - Outcomes when renewal collection fails and the subscription is canceled.
• Discount Codes - How promotional codes apply.
• Payment methods - How DNSimple accepts payment.
• Billing Settings - Customize invoice details and billing email.
• Changing Payment Details - Update the card on file.
• Changing Subscription Plan - Upgrade or downgrade your plan.
• Digital Wallet Replenishment - Add funds to your digital wallet for future purchases.
• Account Invoice History - View invoices and retry failed payments.

Account setup and profile

• Changing Email - Change your user email or account notification email.
• Changing Account Information - Update account name, country, and related settings.
• Multiple Accounts Per User - Create and switch between accounts under one user.
• Transfer Account Ownership - Hand an account to another person.
• Deleting Yourself as a User - Permanently delete your DNSimple user.
• Unsubscribe From Your DNSimple Plan - Cancel the recurring subscription without deleting your data.
• Reactivate Your Subscription - Start a new subscription and restore service.

Team and access

• First Steps Guide to Setting Up Your Team - Checklist for onboarding a team on DNSimple.
• Managing Seats - Add or remove seats for members.
• Managing Multiple Members on One Account - Invite and remove members.
• Domain Access Control - Configure per-member and per-domain access.
• Creating Accounts for Clients - Separate accounts for agency and freelancer clients.
• Multi-Account Management for Enterprise Clients - Manage multiple accounts under one Enterprise contract.

Identity providers and SSO

• What is SSO at DNSimple - SSO concepts and supported providers.
• Google as an Identity Provider - Sign up and sign in with Google, or link a Google Workspace.
• Okta as an Identity Provider - Configure Okta SSO for your account.
• Entra as an Identity Provider - Configure Microsoft Entra SSO for your account.

Security

• Multi-Factor Authentication - Enable MFA with an authenticator app or security key.
• Enforce Account-Wide Multi-Factor Authentication - Require MFA for every member on the account.
• Forgot Password - Reset your password with your user email.

Reference

• Account Glossary - Definitions for account terms, from users and members to seats, roles, and deactivation.
• Account Roles and Permissions - What each account and domain role can do.
• Account Notification Emails - The automated emails DNSimple sends and which address receives each.
• Supported Payment Methods - The payment methods DNSimple accepts for subscriptions, purchases, and wallet funding.

Troubleshooting

• Troubleshoot Billing and Payment Failures - Fix a failed invoice or renewal, update your card, and restore service.
• Deactivated Account - Why an account may be deactivated and how to restore access.
• Subscription Renewals - What happens when a renewal payment fails and how retries work.
• Account Invoice History - Retry a failed or dunned invoice payment.

Have more questions?

If you have questions about your DNSimple account, contact support, and we will be happy to help.